Office Pro Word 2013 Help File Viewer issues


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  #1  
Old 18th December 2013, 16:18
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Default Office Pro Word 2013 Help File Viewer issues
     Word: Properties & Formatting   


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Category: Word: Properties & Formatting   

Recently I have experienced issues with Word and wonder if anyone else has. If so, did they resolve them?

With an open document, if I wish to consult the help files. I either select the F1 key of the '?' and a pane opens advising that 'Help isn't working, but I can still go to Office com ....'

I've searched the web and discovered that I'm not alone and have tried some of the suggested remedies. I've uninstalled and reinstalled but without success. Any advice gratefully received.

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  #2  
Old 26th March 2014, 16:27
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Unhappy Re: Office Pro Word 2013 Help File Viewer issues

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You're not alone
I had the same problem after, I believe, an update to Office Pro. After much head scratching and surfing I found a work around and that was to create a new user and reinstall Office. It worked but not the easiest way of obtaining the help system. Microsoft really ought to address this.
I had downloaded some of their help programmes and when I 'chatted' with a Microsoft employee, they wanted me to pay quite a lot of money to get rid of the problem. I told them that they should not charge me for resolving a problem caused by them to an expensive piece of software and closed the conversation.
If some of my files could be converted by one of the free Office suites, I would ditch Office Pro completely (I've been an Office user since the 30+ disks were the norm many years ago) but, unfortunately they won't convert.
I hope this helps and good luck

  #3  
Old 27th March 2014, 02:08
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Default Re: Office Pro Word 2013 Help File Viewer issues

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There are some problems simply uninstalling/reinstalling Office won't fix, but creating a new user account shouldn't be necessary. Instead, completely remove Office, as per http://support.microsoft.com/kb/2739501, then reinstall it.
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  #4  
Old 27th March 2014, 03:12
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Default Re: Office Pro Word 2013 Help File Viewer issues

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I've experienced this installing via the web media rather than disk and it appears it's down to having UAC (User Account Control) on and my AV, as Macropod states completely removing then reinstalling did the trick but i then had UAC and AV off while installing, also don't install the Skype Click to Call.
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  #5  
Old 27th March 2014, 14:54
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Default Re: Office Pro Word 2013 Help File Viewer issues

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Its called a feature, a Microsoft undocumented (known) feature, it depends on version of 2K13 the best version is TechNET / MSDN, thou techNET is no longer, shuts down in couple months, leaving only MSDN. I do know know id x86 vs x64 version differ on this one, in honestly I have found next to nothing vs these version differences

What is stunning is M$ staying on patch Tuesdays, and most users have no dam ideas what's what soon as updates / patches / security, again in honesty I really doubt many do or care, we all trust Microsoft

I do know M$ are really for NEW shiny spanking TOTAL change to office and I don't mean cloud / 365 or touch

What is interesting is touch:

Microsoft need to get their heads around the true concept of touch

Windows is touch, office is not

Touch is for mobile devices, NOT desktops - think about that one and your work out why

Again back to the real question here is the old IT boffin's we work with and some silly in house intraNET giving all the corporate blerb ABCD and what to do like if you cant make outlook work, or the phones go down, perfect stuff we all agree, but what when you at home and can log in? The IT guys moan

So Microsoft as I have said before, local is always good, remote is on as long as you can talk to the world...., on line helps in these such situation and no real reasons for its ... problems shall we say
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Last edited by Jack in the UK; 27th March 2014 at 14:57.
  #6  
Old 31st March 2014, 15:45
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Unhappy Re: Office Pro Word 2013 Help File Viewer issues

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I thought I'd sorted it until the latest Office Pro update v15.0.4569.1508 arrived and I, foolishly as turns out, allowed it to install.
Guess what? The Help File is no longer accessible, what to do now.... Can I uninstall the update and revert?
Any ideas,anyone

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